Terms and conditions

Deposits paid/cancellation

• All deposits paid are non-refundable and non-transferable. 
• We require a deposit of £50 within 48 hours of confirming you wish to book; no date is secured without a deposit
• Final payments are due no later than 14 days before any event, this is then non refundable as we place our orders with our suppliers.
• Without full payment we will not deliver any order, we understand funerals can be a different set of circumstances and we are happy to work with you regarding this.
• Invoices are available on request
• Payments can be made via bank transfer, debit/credit card via an invoice or cash at our premises in Chester.

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Other information

• If you are providing any of your own desserts or food, then please ensure you provide your own bowls/plates/napkins and cutlery as required.
• Food not provided by us must be placed on a separate table and not mixed with Bluebell`s food.
• We deliver free of charge to venues within a 10 mile radius of our premises in Chester, after this a fuel charge may be applied.
  
• Please note- We will only provide disposable tableware for the number of guests you have booked us to cater for free of charge.
• We provide paper plates, white napkins and plastic/wooden cutlery free of charge.

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Allergies

• Whilst every care is taken, we cannot guarantee no trace of any allergens as we are not an allergen free kitchen 
• All allergies are available on request
• Individual allergen platters are available but cannot guarantee no trace of any allergen.

Hot food and Cold Food

• There are very strict rules relating to the serving of hot food. Bluebell Catering hold a 5 star rating from the Environmental Health department which means that you can be assured that your food is heated, transported and subsequently served at the correct temperature to ensure maximum enjoyment and safe consumption.
• We recommend all left over cold buffet food is disposed of and nothing is taken for consumption after the event.
• We will stay and serve your hot food from an agreed time for a maximum of 1 hour free of charge, after this time we remove any leftover hot food and remove our keep warm equipment.
• Please ensure that any leftover ‘hot food’ remains are disposed of and not reheated.
• Bluebell Catering cannot be held responsible for health issues relating to the consumption of food which has been removed and reheated later as regulations do not permit commercial food products to be reheated more than once. This is particularly so where the food has been served at an open venue where contact with airborne bacteria may already have occurred.
• If your event is within a home premises and you request to loan our keep warm equipment a collection charge may be applicable, and all equipment loaned must be returned washed and no remains of any food left inside. We do not loan or leave our hot food equipment at public venues.

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